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Seminar : Anna Schneider, Innsbruck

[13] [Mar 2020] [ 5:30 pm] [ ]
Location

F601

12 rue Pierre Sémard
38000
Grenoble
All times are GMT+1

INNOVATION AND ORGANIZATION

Anna Schneider's doctoral thesis analyzed how front-line service workers handle contradictory requirements of customers and employers in service interactions via the direct observation of service interactions. This is a counter-point to dominant scholarly accounts focused on normative and functional pronouncements. She is particularly interested in how organizational and macro-social structures play out at the micro-level with regards to the implications for managing the workforce. 

Areas of Research:
 
Employment relationships in (interactive) service work & retail sector
Paradoxes, tensions and identity formation in HRM
Institutional Theory and Convention Theory
Organizational Ethnography

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