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Paul Kaddissi

DBA Graduate - 2019

Thesis title

The Impact of Emotional Intelligence on Employees’ Performance: The Roles of Work Engagement and Employees’ Satisfaction – The Case of Hotel-Dieu De France


Alessandro Cavelzani
Rana Jisr
Purpose Emotional intelligence (EI) is a concept that has recently attracted the attention of organization, behavioral and human resource management. Researchers are examining EI and workplace targets of employee’s; which are work performance, work engagement and job satisfaction. Healthcare institutions are known for the significant occupational burden on their employees. Consequently, it is essential to explore those concepts in a healthcare setting. The aim of this study is to expand the knowledge on EI. More precisely, it investigates the mediating role of work engagement in the link between EI and employees’ performance, as well as how this mediating effect might be moderated by employees’ satisfaction. Seven Hypotheses were formulated for this purpose. Design/methodology/approach The data collection took place at Hotel Dieu de France, a tertiary care center in Lebanon. The online questionnaire in either English or Arabic, had scales that defined EI, work satisfaction, work engagement and employee’s performance. The analysis of the data obtained was done on SPSS. Structural Equation Modeling established the validity and reliability of the scales. Simple and multivariate regression demonstrated the correlation between the different concepts. The mediating and moderating factors were examined using the PROCESS macro. Findings Results were mixed; one hypothesis was fully supported; three were partially supported and two were rejected. One major finding is the positive and direct relationship between job satisfaction and work engagement (r=0.2085, p-value