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Jean Charles Pillet

PHD Graduate - 2019

Thesis title

Perceived Functional Ambiguity: A Construct to Advance Our Understanding of Post-Adoptive Behaviors in the Context of Information Technology Use


Marcos Barros
Gazi Islam

Areas of expertise

  • Organizational Behavior
  • Technology Management
  • Quantitative Survey Methods
  • Management of Information Systems

Jean-Charles specialises in human behaviour with technology. For the past 6 years, he has been involved in organizational research, business process analysis and change management to help organizations in their journey towards a digital workplace. His experience of working closely with business organizations has directly informed his research interests.

Currently a PhD candidate in Information Systems and Management, Jean-Charles is passionate about understanding the use of collaborative technologies in the workplace and their impact on organizational performance and well-being. His research focuses on how purposively incomplete technologies that are constantly evolving (eg. wikis, social media, smart devices, etc.) impact work practices. In Jean-Charles' view, the digital transformation of work is as much a change of user mindset as a technological revolution.

Jean-Charles is a critical and deep thinker, an engaging presenter and a rigorous problem solver. He is dedicated to advancing our understanding of the digital workplace and to share these insights with business organizations. His academic work on collaborative technologies in the workplace has been published and presented in international journals and conferences.

Abstract In recent years, flexible technologies that encourage exploration and usage diversity have become mainstream in both the general consumer and organizational contexts. While there is some undeniable appeal in providing users with a more flexible experience that leaves room for discovery and adaptability, subjective feelings of uncertainty and confusion might arise as a result of increased flexibility. To date, our understanding of the mechanisms underpinning this phenomenon and of its effects on user attitudes towards technology artifacts is limited. The purpose of this dissertation is to address this gap by theorizing and measuring users’ subjective experience of uncertainty towards the functional attributes of technology artifacts, assessing the impact of this construct on evaluative judgments, and outlining some of the learning challenges raised by flexible technologies that transcend functional categories.