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Bassem Pollin-Externe

DBA Graduate - 2010

Thesis title

The effect of information systems usage on the job satisfaction of the commercial banking sector employees in Lebanon.


Mark Smith

Areas of expertise

  • Business Administration
  • Management
  • Management Strategy
  • Strategic Management
Dr. Bassem Maamari joined LAU’s School of Business in 1998 as a part-time faculty in the department of Management, and then as a full-time faculty in October 2010. He received his B.Sc. in Business-Accounting in 1988, and his master’s in business management in 1992 from BUC-Beirut, and his doctorate degree in business administration from Grenoble School of Management, France. Dr. Maamari brings along 18 years of executive work experience, of which 9 years in the healthcare field. He joined LAU as a full-time faculty after working in different managerial positions, because it presents a dynamic educational experience in an ever evolving environment, as well as providing a chance for self-development, research and applied learning.
This doctoral research aims to gain insights into the relationships between information system usage and employee job satisfaction in the commercial banking sector of Lebanon. Information systems are becoming pervasive in banking organizations. This research uses motivational theory, information systems implementation, and usage theory as a theoretical background to provide new insights into the factors that affect job satisfaction and motivation among employees. The proposed model, based on a literature review, is tested using quantitative research techniques. The research sample from Lebanon includes 547 respondents (272 men [49.7%] and 275 women [50.3%]) from 38 different bank branches and departments across nine locations. The proposed factors clarify understanding of the job satisfaction process for commercial banking employees in Lebanon. The findings also support the importance information system usage in this work environment and suggest that bank management should consider the number of hours spent using an information system and working experience as means to improve job satisfaction.