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Amal Iaaly

DBA Graduate - 2017

Thesis title



Isabelle Né

Dr. Amal Laaly Sankari is a research assistant within the faculty of engineering at the University of Balamand. As an instructor of GIS at the University of Balamand. she also manages and supervises the daily work of the GIS Center. She has also contributed to many projects within the GIS field and won various awards.

Purpose The purpose of this study is to investigate the determinants of GIS extended usage within Lebanese municipalities in a mandated context. The main driver behind this research is the underutilization of GIS by employees within the Lebanese municipalities. Due to the scarcity of models that explains extended usage within the literature, a new model is synthetized by combining two research streams that are considered alternative but complimentary. The first stream shows how the implementation process unfolds over time, while the second research the factors affecting employees in each stage of adoption. Design/methodology/approach This research adopted a quantitative process using a survey research method for data gathering. A questionnaire was administered to employees with more than one year of experience with GIS system usage within Lebanese municipalities. Two hundred fifty two questionnaires were collected, and a Multiple Linear Regression is carried to test the hypothesis. The Process software is also used to test for moderation. Findings The synthesized model explains 67 % of the variance in GIS extended usage. Perceived usefulness, employees’ satisfaction from system use, employees’ GIS self-efficacy, top management support, and training are found to have a positive statistically significant impact on GIS extended usage. Alternatively, personal innovativeness with technology and perceived ease of use showed insignificant effect on extended usage. Employee experience with GIS usage is found to be a quasi- moderator. A negative moderating effect of Experience on the relationship between GIS Self Efficacy and GIS Extended is noted. Research limitations/implications One constraint of this research is its limitation to one specific context. Hence, to generalize the study, the research should be replicated in other contexts. A second limitation lies in the cross- sectional data collections that are considered weak in proving causality, thus the need to carry a longitudinal study. Practical implications Managers within municipalities could make use of the findings to better understand what motivate employees to extend their GIS usage. This helps municipalities overcome the underutilization of GIS by exploiting the capabilities intended from its implementation.Originality/value This study constitutes a pioneer in addressing GIS extended usage not only in Lebanon but globally. The value of this study can be linked directly to citizens’ welfare. The effective and extended usage of GIS by municipality employees has a direct impact on the implementation of local development projects that benefits citizens. Keywords: technology acceptance, public sector, GIS, extended usage behavior, mandatory organizational context.