Purpose: Explore the impact of job demands (JD) and resources (JR) on pilots' work-family conflict (WFC) and organizational commitment (OC) in conservative Islamic culture.
Design: Data collected from 424 airline pilots. Ordinary Least-Squares Regression (1 and 2 ways) and interaction plots were used. Theoretical model developed and tested drawing on resource drain and expansion theories and cross-domain and matching hypothesis. Findings: As job demands increase, pilot's OC decreases and WFC increases. Surprisingly, as JR increase both OC and WFC increase. Relationships between JD/JR and WFC are moderated by contextual factors. Fulfilling psychological contract (PC) increases WFC and OC. Significant negative relationship between WFC and OC exists and moderated by PC. Work-family conflict mediates the relationships between JD, JR and OC. Research limitations/implications: This study questions the fitness of Western ‘one size fits all’ theories/measures for explaining phenomena in Eastern contexts. Cultural-fit theories/measures need to be developed and future research on pilots' psychological aspects is recommended. Further work could explore the link between psychological/emotional demands with PC as a moderator.Practical implications: The study shows the subtle interactions and impacts of variables on work and family domains. Future policies and practices need to reflect on tangible and intangible factors affecting work and family domains in aviation and similar sectors.
Originality and Value: The first to examine PC effects in the aviation sector in a conservative Islamic culture. Keywords: job demands, resources, organizational commitment, work-family conflict, psychological contract.Paper Category: Research paper.